Skip to content
ERO Knowledge Base
  • Home
  • Signatures
  • Topaz troubleshooting guide

Signatures

    • Not Able to Capture Remote Signature
    • Remove Pending Remote Signature
    • How to Use The Remote Signature (Desktop Version)
    • PDF Document is Blank with requested RemoteSign
    • On-Screen signature attempting populates Error regarding Topaz Signature Pad is not installed
    • Remote Signature Not Receiving Signed Document
    • How to Install The Topaz Signature Pad
    • Error Message: Federal Return not selected to print in Capturing a Signature Using The Topaz Electronic Signature Pad
    • Error Message: “Cannot open clientsignature.pdf from host” When Attempting to Capture a Signature Using The Topaz Signature Pad
    • Signatures won’t print on signed PDF/Archived documents.

Topaz troubleshooting guide

2 years ago
Support
1 minute

Symptoms

Topaz pad not being detected in the software.
’No errors sigpad just does not work’

   Note you can also run the Sigplusadjust as administrator if it does not work the first time as non-admin.

Topaz Systems Inc Troubleshooting guide.
https://topazsystems.com/software/download/usb_hsbtroubleshoot.pdf

Leave a Reply Cancel reply0

Your email address will not be published. Required fields are marked *


© 2026 ERO Knowledge Base