Error Message: “Login Refused, NO USER ID”

Symptoms

An error message appears when transmitting.

’Login Refused, NO USER ID’ 

Cause

This message appears if either of the following are true:

• The User ID entered in the program is invalid.
• The account associated with the User ID is not active for the program year used.
  NOTE: A User ID can be active for one year and not active for a prior year.

  Resolution

Method 1: Verify the USER ID and Password.

1. Log into the program as a user with administrator rights.
2. From the top menu, click Setup > Office Setup.
3. In the User ID field, verify the entered value is correct, making changes as necessary. Click OK to save the change.
4. If the problem still persists, please contact Tier 2.